Claims

When something happens, you want it handled quickly and clearly. At Citizens, we aim to make the claims process simple and accessible. Choose your insurance below and follow the instructions. We prefer to receive claims via WhatsApp, as this is the fastest and easiest way for our customers. Of course, you can also visit us in person or send your claim by email.
In the event of an accident, our priority is to get you back on the road as fast as possible.

File a claim

Complete the form and we’ll get back to you within 48 hours on business days.

Car Insurance Claim


Had an accident or car damage?

Always contact Forensys immediately: call 165. Forensys will inform Citizens within 24 hours. If needed, we will contact you directly.

If you report your claim to Citizens via WhatsApp, please provide the following information:

• License plate number
• First name
• Last name
• Email address
• Mobile phone • number
• Date of birth (DD/MM/YYYY)
• Police report (in case of theft or burglary)
• A short description of your request

Travel Insurance


Something happened during your trip?

Report your claim as soon as possible so we can assist you efficiently.

Send your claim via WhatsApp or email and include:

• Policy number
• First name
• Last name
• Date of birth
• Email address
• Mobile phone number

Please also attach:

• Copy of ID, passport, or driver’s license
• Police report (in case of loss or theft)
• Relevant invoices and receipts

Property Insurance Claim


Property Insurance Claim

Fire or property damage?


Send us your claim via WhatsApp or email so we can assist you quickly.

Please provide:

• Policy number
• First name
• Last name
• Date of birth
• Email address
• Mobile phone number

Attach the following:

• Description and cause of the damage
• Copies of relevant invoices or supporting documents

Health Insurance: Submit Medical Bills


You can easily submit your medical expenses via WhatsApp or email.

Write the insured person’s date of birth on the invoice and scan or photograph the document before sending it.

Please include:

• Policy number
• Last name
• Date of birth (DD/MM/YYYY)
• Email address

File a claim

Complete the form and we’ll get back to you within 48 hours on business days.

Had an accident or car damage?
Always contact Forensys (BSF Bonaire) immediately. Forensys will inform Citizens within 24 hours. If needed, we will contact you directly.
If you report your claim to Citizens via WhatsApp, please provide the following information:

• License plate number
• First name
• Last name
• Email address
• Mobile phone • number
• Date of birth (DD/MM/YYYY)
• Police report (in case of theft or burglary)
• A short description of your request
Something happened during your trip?

Report your claim as soon as possible so we can assist you efficiently.
Send your claim via WhatsApp and include:

• Policy number
• First name
• Last name
• Date of birth
• Email address
• Mobile phone number

Please also attach:
• Copy of ID, passport, or driver’s license
• Police report (in case of loss or theft)
• Relevant invoices and receipts
Fire or property damage?


Send us your claim via WhatsApp so we can assist you quickly.
Please provide:
• Policy number
• First name
• Last name
• Date of birth
• Email address
• Mobile phone number

Attach the following:
• Description and cause of the damage
• Copies of relevant invoices or supporting documents
You can easily submit your medical expenses via WhatsApp.

Write the insured person’s date of birth on the invoice and scan or photograph the document before sending it.

Please include:
• Policy number
• Last name
• Date of birth (DD/MM/YYYY)
• Email address

Your questions answered

Call ForenSys at 165 right away so they can prepare the accident report. Then contact Citizens so we can guide you through the next steps.

You can submit your claim via WhatsApp, email or at our office.

This depends on the type of claim, but usually includes:

– Claim form
– ForenSys or police report
– Medical reports or invoices
– Receipts or proof of ownership

Processing times vary by product and situation, but we will keep you updated throughout the process.

Check your policy documents or contact our Claims Team. We’ll be happy to help you understand your coverage.

Submit a Complaint

At Citizens Insurance, we value your feedback and take every complaint seriously. If you are not satisfied with our products, services or the way your insurance matter has been handled, please let us know by completing the form below.

Please provide as much information as possible so we can review your complaint carefully and respond appropriately.

Your Details
Full Name(Required)

About your complaint

MM slash DD slash YYYY
MM slash DD slash YYYY
Please explain what happened, what you are dissatisfied with and any relevant circumstances.
If available, please upload any documents or information that may help us review your complaint. Examples include correspondence, policy documents, claim information, invoices, photographs or other relevant documentation.
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    Submit Your Complaint
    By submitting this form, you confirm that the information provided is correct to the best of your knowledge.
    After submitting your complaint, you will receive a confirmation together with information about the Citizens Insurance Complaints Procedure and the next steps in handling your complaint.